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I purchased a Christmas tree at Garden Ridge on December 26th. Got it home and it was defective. I went to return the tree with my receipt showing that I paid $74.99 and they wanted to give me $15.00 refund for the tree. They said that is there store policy that they...
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Anonymous
Abby

I shopped at the Christmas Tree Shop in North Conway, N.H. I did not get the managers name but he was tall, medium built with grey hair. I asked him a simple question about h...

Anonymous
Return Policy

How long did you wait to return the tree? If you would have returned it the same day you would have got all of your money back. You say you understand the return policy, so w...

#376104
Reply to reviews
My partner and I recently made a complaint to the cashier about 2 workers in the store making racial slurs directed to me. A male and a female, college-aged employees working at garden ridge in kenessaw georgia were loudly speaking about people they have dated in the...
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Anonymous
Mike @ gardenridgecoupon

Get a coupon for gardenridge now before it runs out.

#370529
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This store has got to be the most frustrating place to shop. They have signs everywhere indicating "Red line sales" but where are the Red Lines? I spent over an hour in this junk store and found absoutely nothing redlined. If you have merchandise on sale /...
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#341092
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So glad to find this site...now I can vent my frustration with Garden Ridge! I went the day after Thanksgiving and purchased a Christmas tree and two small trees for my front porch. That evening, I was unpacking them and was not satisfied with the front porch trees. ...
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Anonymous
NoGR4Me

Should have shopped at Old Time Pottery in Pelham. Lower prices, better quality and way better customer service.

#340643
Reply to reviews
I've never been so disrespected by a company and its employee as I have been today. I went into the Stockbridge location looking for patio cushions. When I asked for assistance a very rude lady swinging a coiled key ring near came to me saying yea, I asked her to stop...
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Anonymous
Lost a customer

I support yourviewpoint. As more word gets out and others receive same treatment or hassles with return, they will go out of business. Christmas tree store has oat of the same...

Anonymous
Anonymous11

Susan, Very unfortunate this happened to you. It seems that customer service and quality continues to wane. Its fustrating to have a situation like that occur with little to...

#340461
Reply to reviews
Who really holds on to a receipt for 6o days without using the product? I had a product that is defective and they wouldn't take back any of it because I had no receipt..... What a crock of ***. So now i'm stuck with a defective pool umbrella that no one else has! The...
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Anonymous
wised up

Garden Ridge doesn't care about its customers (or its employees for that matter). They already have your money. Their return policy is crafted to prevent returns or customer...

Anonymous
Jessica

Ive went through 2 patio umbrellas. The first last 2 summers, the second didn't make it through 1. I paid over 100$ for each umbrella. The rope that opens the umbrella began t...

#327216
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I shopped at the Garden Ridge in North Richland Hills, Texas. I won't ever shop there again. They sell poorly made products that don't last. I bought a four patio furniture covers in April. Within the first month, they had holes in them and fell apart. It hadn't...
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#241117
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I am a caregiver for an individual that has severe health problems and this letter is about an incident that occurred at one of your stores yesterday. Yesterday on June 20, 2008, my employer shopped at your Katy, TX store. During this visit to your store, the...
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Anonymous
Terri

I purchased a 99.00 dollar chair from the Sugarland location at the beginning of October. The chair was packed in a box which I in turn took home. I took the chair out of th...

Anonymous
this use to be my favorite sto

Only after I demanded to have a very unprofessional store manager review the stores outside security tape did I get a refund. A large vase was broken by a garden ridge employe...

#124960
Reply to reviews