Mind you, Garden Ridge's are almost all called "At Home" now. They're trying to change their look, while being just as awful on the inside. I started working here a bit ago, and while they changed the store to "make it more customer friendly" and give it less of a flea...Read more
DO NOT, I REPEAT!!!! DO NOT BUY OR SPEND MONEY AT GARDEN RIDGE unless you're ABSOLUTELY SURE that the product is what you want because they WILL NOT let you exchange it or give a refund if the tags removed, even if you have the receipt and tag In hand. Once you buy...Read more
I purchased 2 picture frames for my home. When I got them home the price stickers on the front glass were so glued on NOTHING in my house including alcohol wipes could take it off. After working on the stickers for 30 minutes, I notice the alcohol is taking the finish...Read more
Went to Garden Ridge in South Austin. They have the rudest employees I have ever encountered. They lack costumer service and people's skills.
Bought a glider (black) . Wasnt cheap. Got it home. My hubby crashed through to patio. Would not exchange or return. Manager was rude and cashier was cussing at me.
After purchasing a patio umbrella at our local Garden Ridge we were very shock that after only 10 days of owning the umbrella that umbrella material ripped and the arm came crashing down on the 17th of June. As mentioned we only had it for 10 days. 50% off the time the...Read more
I spent over $1200 on lawn chairs and cushions. Tried to fit six lawn chairs in my car and she was rude stating they would not fit and that I would need to return them and come back and rebuy them. Chairs were $150 each. After several failed attempts of loading all...Read more
Last weekend I bought 2 patio chair cushions labeled for wrought iron chairs for $14.99 each. When I got home they did not fit my wrought irons. No big deal I will exchange them for a bigger cushion and pay the difference if I need to. Today, I go to Garden Ridge in...Read more
Went to GR in south Austin and purchases SIXTEEN outside chair cushions(normally $59.99). Spent over a hour in the store trying to find the right ones . There were signs everywhere saying "Red Stripe Sale Half Off" in front of the cushions I picked. Purchased them an...Read more
Attempted to return a defective patio umbrella today 7/15/13 which was purchased on 6/25/13. I had the receipt and 2 managers refused to exchange or refund the cost of the umbrella due to the Garden Ridge policy to only refund or exchange on new, "unused" items in...Read more
Bought a Black Glider from Garden Ridge. Today my hubby and son found thst t5he back of theis glider had the wrong back and was too small and did not belong and 2 bolts missing. So they put it as is on the truck to see if they would get us the correct back and missing...Read more
I tried to exchange a metal Knight I had purchased. I didn't have receipt and only wanted to exchange it for the larger (and costlier) one. In the end I would have gave them more money. The snotty manager refused to help at all. She said we don't do exchanges only...Read more
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